Provenance
Solutions · White-glove delivery

White-glove delivery software for teams whose deliveries are promises

High-value delivery is a service, not a drop-off. Provenance schedules the crews, routes the trucks, lets the customer watch the ETA, captures signatures and condition photos at the threshold, and collects payment, with every delivery documented like the contract it is. An Operations Adviser routes the week, flags the run that is about to slip, and chases the balance that goes unpaid, proposing each move with the math shown.

What Provenance does here

01Crew schedulingTwo- and three-person crews scheduled in back-to-back windows; the calendar shows simultaneous runs side by side.
02Routes & ETAsPlanned routes per crew, live location while en route, and a public tracking link with a road-accurate ETA for the customer.
03Proof of deliverySignature capture at the door, timestamped photos of placement, and a completion report the customer receives by link.
04Condition before/afterPhoto condition reports at the warehouse and at delivery, the pair prints side by side if a claim ever comes.
05Deposits & invoicingDeposits collected when the quote is accepted; the balance invoiced automatically on completion, payable by card or ACH.
06Appointment remindersAutomatic day-before and morning-of texts and emails with one-tap confirmation, fewer missed windows.
07Inventory & stagingItems received, staged, and labeled with QR codes; scan to log the move onto the truck.
08Customer recordsEvery delivery, signature, and payment on the customer's profile, plus a portal where they see their documents.

The delivery is the brand

Furniture houses, design studios, galleries, and specialty movers win on the last hundred feet. Provenance gives the crew everything on their phone, the run sheet, the placement notes, the camera, the signature pad, and gives the office the evidence trail.

Fewer no-shows, fewer disputes

Automated confirmations cut missed appointments; signed condition photos at both ends cut claims. When something is questioned, the record answers: who carried it, when it arrived, what it looked like, who signed.

Charge like a professional operation

Deposits on booking, itemized invoices on completion, card and ACH payment links, and QuickBooks sync, the money side keeps pace with the trucks.

Run by the Operations Adviser

All of this lives on one record, so Provenance's Operations Adviser can reason over the whole business: it drafts the schedule, flags the job losing margin, chases the overdue invoice, and proposes your next move with the math shown. You approve, and money and custody never move without your sign-off. That is what a generic tool cannot do, because its AI sees your jobs, crews, assets, and condition together, not just a calendar.

Asked, answered

What is white-glove delivery software?

Software for delivery services that include placement, assembly, or installation of high-value items: it schedules crews, plans routes, keeps customers informed with live ETAs, captures signed proof of delivery with photos, and handles deposits and invoicing.

Can my customers track the truck?

Yes, when the crew taps “on the way,” the customer gets a link with the crew's live position and a road-accurate ETA.

How does proof of delivery work?

The crew captures placement photos and the customer's signature on their phone; both are timestamped, attached to the job, and visible to the customer, and they hold up when a claim is filed.

Put the Adviser to work on your own jobs.

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